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Returns & Exchanges


We ensure all our factory second items are in 100% mechanical working order prior to being sold. Despite this, we understand things can go wrong. If the item you receive is Dead on Arrival (DoA), not as described, or faulty, you must contact us within the first 14 days to report a faulty item. If an item is faulty and consequently returned, we will offer a repair or replamcement within 28 days of receiving the faulty item or earlier upon stock availability. If a replacement or repair cannot be provided within a reasonable time frame, a full refund or store credit will be provided. We will cover the cost of shipping both ways for faulty items returned within 14 days. However outside this initial 14 day period, the buyer will be responsible for the cost of shipping both ways. If an item was picked up from the store, any faulty goods must be returned to us by you.


If you change your mind about a purchase, we will gladly accept return of your goods within 14 days from when you received them for either a store credit or a cash refund minus a 15% restocking fee and the original delivery fee subject to the following terms and conditions:


-   A Return Authorisation number must be obtained by providing a brief explanation of why you wish to return the goods.

-   The item(s) are boxed and unopened and you pay the associated shipping costs in relation to returning the item to us within 14 days from receiving them.

-    Factory second products must not have been used and still be in its original condition at the time of sale and you pay the associated shipping costs in relation to returning    the item to us within 14 days from receiving them.


For orders which have not yet been delivered, an administrative charge of $33 (including GST) will be charged if you wish to cancel your order for a refund within 14 days from the original purchase date so please choose carefully.


Whilst we always aim to source top grade Factory Second products we will not accept returns on Factory Second items due to cosmetic imperfections. Please choose carefully and in most instances, please contact us prior to purchasing a Factory Second item to obtain more information on any imperfections which may be present. in most cases, there may be a small visible ding on the side or back of a unit, and wherever possible we try to stay away from visible dings on the front of units (although this may not always be possible).


However not ALL Factory Second products have a ding, it can simply be missing it's original packaging in either case you save BIG $$$ off retail prices.


Factory Second LED & Plasma Returns Information:


  • All Factory Second LED & Plasma televisions come with a 12 months back to base warranty. 
  • We provide a 14 day returns policy if the item is faulty or dead on arrival (DoA) upon receipt whereby the cost of shipping will be covered both ways. After the initial 14 days, the item will need to be returned to us at the buyer's cost.
  • If the unit was picked up from the store, it is the customer's responsibility to return any faulty goods to us within 14 days. (In the case of pick ups, we accept no responsibility for items damaged during transit. We welcome customers to inspect their goods prior to departure)
  • Dead pixel policy on all factory second units strictly only applies in the event of 3 or more dead pixels whereby the unit will be replaced or repaired at our sole discretion. (also applies to LED monitors)
  • Customers must retain the original packaging for the initial 12 months to ensure the safe return of the unit in the event of a warranty claim.

To obtain further information to assist your purchase, please contact us